![]() ![]() This KB/help-system works almost fine but every now and then we still get similar queries over MS Lync (from stakeholders/team-mates) our integrated communication tool. To tackle most of these obvious questions about end users' daily routine tasks that one need to do in govCMS (or any other CMS really), we created a CMS training area for our clients which has step-by-step, SOP and screen-cast bundled as a Knowledge Base system (funny enough it's built on govCMS). Sometimes these queries really are very vague in nature and mostly depend on the theme/component or framework you build (or are going to provide) for your stakeholders (on top of the basic govCMS framework) and I am sure you can already guess why simply Googling is not enough for intended answers due to this vagueness. Depending on the roles, the query varied/varies from can I get this ‘x’ web feature/component in govCMS to can I integrate this ‘y’ service to how can I do this ‘z’ task in govCMS. Long story short, we identified a few common patterns regarding govCMS topics/questions that our stakeholders ask (the ones you would expect from most stakeholders). ![]() TL DR (just read the title, and watch the demo video)Įnd user behaviour and background to this POC I still remember De'leon and I talked about our very positive feedback (in one of our tea/coffee breaks) internally and that break/talk eventually turned (as happens most of the times) into a brainstorming session. It all started around 5/6 months ago when we got an email from the govCMS team for our feedback on how govCMS team can improve their help/support section regarding govCMS in general. ![]()
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